Return & Refund

Refund Policy

Returna and Refund policy of Gadda.co

Return Policy

Eligibility for Returns: If you are not satisfied with your purchase, you may return the product within the return window specified on the product page. The product must be unused, in its original packaging, and in the same condition as when you received it.

How to Initiate a Return: To initiate a return, please contact our customer support team at support@gadda.co with your order details and the reason for the return. We will guide you through the return process.

Return Shipping: The cost of return shipping will be borne by the customer unless the product received was damaged, defective, or incorrect. In such cases, we will arrange for the return pick-up at no additional cost to you.

Refund Policy

Refund Eligibility: Refunds will be processed only for products that are returned within the specified return window and meet the eligibility criteria.

Refund Process: Once we receive and inspect the returned product, we will notify you via email. If your return is approved, the refund will be processed, and the amount will be credited to your original method of payment within 7-10 business days.

Non-Refundable Items: Certain products may be non-refundable due to hygiene reasons or as specified on the product page. Please check the product details for refund eligibility before making a purchase.

Cancellation Policy: Orders can be canceled only before they are shipped. Once an order is shipped, it cannot be canceled, but you may initiate a return once the product is delivered.

Compliance with Government Regulations

Our policies are in accordance with the Consumer Protection Act, 2019, and the guidelines issued by the Government of India. We are committed to ensuring transparency and fairness in all our transactions.

For any queries or concerns, please contact our customer support team at social@bnmretail.com